Refund policy

Returns Policy

At Phluph, we take pride in offering unique, one-of-a-kind vintage clothing. Due to the nature of vintage items, they may show signs of wear and aging, which add to their charm and character. We believe in the importance of sustainability and encourage thoughtful purchasing to reduce waste.

Condition of Items

Please be aware that our vintage items are pre-loved and may not be in perfect condition. We do our best to provide accurate descriptions and detailed photographs of each item to highlight any notable imperfections.

Sizing and Measurements

To ensure the best fit, we provide detailed measurements for each item. Vintage sizes can differ from modern sizing, so we strongly recommend comparing our measurements to a similar item you own to determine the best fit. If you have any questions about sizing or need additional measurements, please don't hesitate to contact us before making a purchase.

No Refunds Policy

We do not offer refunds. All sales are final. We encourage you to carefully review the item description, photographs, and measurements before purchasing. Our team is here to help you with any questions or concerns you may have about an item before you buy it.

Exchanges and Store Credit

In the event that you are not satisfied with your purchase, we offer exchanges or store credit. To be eligible for an exchange or store credit, you must:

Notify us within 7 days of receiving your item.
Return the item in its original condition within 14 days of receiving it.

Please note that the buyer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over £50. We cannot guarantee that we will receive your returned item.

Sustainability Commitment

By choosing vintage, you are making a sustainable choice that helps reduce the fashion industry's impact on the environment. We appreciate your commitment to sustainability and thank you for supporting our small business.

If you have any questions about our returns policy or need assistance, please contact us at [Your Contact Information]. We are here to help!

Thank you for shopping with Phluph!